- Unparalleled Remuneration Package and Prospects on Offer
- High Profile Enterprise Accounts
- New Opportunity with this Leading Organisation
Senior Customer facing Technical Support Engineer sought. Working on high profile engagements for their major enterprise customer s, this is an absolutely first rate organisation, with an excellent management team and an enviable reputation. This is an unparalleled opportunity to take your career to the next level. It is absolutely essential you have deep technical skills and extremely strong troubleshooting skills and can apply these in problem environments. Your attitude and approach to your customer engagements, support through to resolution is critical to success so you must have a demonstrable background in the support of large enterprise customers. Responding to customer escalations the Technical Support Engineer will be highly proficient across the following Technology platforms; Operating systems - Microsoft, Unix (highly regarded). Networking - Cisco. Virtualisation - VMware. Storage - SAN & NAS. Switching - Fibre Channel. Thus it is likely you will have the relevant industry certifications. Key Skills & Attributes: - Highly customer focused - Assume technical advisory status
- Minimum 5 years in a similar role
- Articulate & confident
- Level 3 support and configuration skills across at least 3 of the following - Microsoft Server (mandatory), Unix (highly regarded). Networking - Cisco. Virtualisation - VMware. Storage - SAN & NAS. Switching - Fibre Channel
- Highly adept at troubleshooting
- You possess both a high level of communication skills and the ability to remain calm and collected in high pressure, stressful situations
- You are capable of prioritising and working on your own initiative
- Deputising for the manager in his absence - Acting as the most senior escalation point
- Have an extensive background working complex enterprise environments
- Possess good documentation skills
Please Note: No overseas candidates will be considered. |