Customer Success Manager

  • 3 month contract
  • Part time - 2 days a week
  • Immediate start
Our client has recently launched a new product which has seen an astounding initial reception by users and require a Customer Success manager in oder to capitalise on this and further build both the user base and customer relationships moving forwards. This role is initially scoped to consist of 2 days a week over the next 3 months with the potential to scale up into full time hours as the customer base continues to grow and consolidate.

Perth

Your role will primaril revolve around the following responsibilities:

  • Building relationships with customers to understand their needs and ensuring they are getting maximum value from the product
  • Establish and monitor metrics to gauge custoemr engagement with the product and services
  • Prioritising customer follows up based on return on time invested
  • Providing feedback from customers to product owners and project manager (e.g. issues, feature requests, customer needs etc)

Ideally you will posess the following skills and experience:

  • Demonstrated experience in a similar role focused on business development / customer engagement
  • Experience working with overseas clients / customers
  • Willingness to work outside convential hours as required to accomodate for varying timezones
  • The ability to speak Spanish or Fench would be a bonus, but is not required

In order to apply for this role, please click 'Apply Now'. For more information about this role, reach out to Aaron Sherlock on 0861 511 705.

Reference Number: 200192829_157535612787201
Contact Details: Aaron Sherlock